{"id":5300,"date":"2024-09-27T09:59:58","date_gmt":"2024-09-27T07:59:58","guid":{"rendered":"https:\/\/www.czvignette.com\/persoana-de-contact\/"},"modified":"2024-11-09T12:26:30","modified_gmt":"2024-11-09T11:26:30","slug":"persoana-de-contact","status":"publish","type":"page","link":"https:\/\/www.czvignette.com\/ro\/persoana-de-contact\/","title":{"rendered":"Persoan\u0103 de contact"},"content":{"rendered":"\n<div class=\"wp-block-uagb-container uagb-block-71fc7b63 alignfull uagb-is-root-container\"><div class=\"uagb-container-inner-blocks-wrap\">\n<div class=\"wp-block-uagb-info-box uagb-block-b568217e uagb-infobox__content-wrap uagb-infobox-icon-above-title uagb-infobox-image-valign-top\"><div class=\"uagb-ifb-content\"><div class=\"uagb-ifb-title-wrap\"><h1 class=\"uagb-ifb-title\">Contacta\u021bi-ne<\/h1><\/div><\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-1 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:15%\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:80%\"><style>\n.accordion-content {\n    display: none;\n    padding: 10px;\n    border: 1px solid #ccc;\n    border-top: none;\n}\n\n.accordion-header {\n    cursor: pointer;\n    padding: 10px;\n    border: 1px solid #ccc;\n    margin: 0;\nbackground-color:#fafafa;\nmargin-bottom:10px;\nborder-radius:3px;\npadding-right:50px;\nposition: relative;\nfont-size:110%;\n}\n.accordion-header .qs {\n\n}\n.arrow {\n    position: absolute;\n    right: 10px;\n    top: 10px;\n}\n\n.arrow-up {\n    transform: rotate(180deg);\n}\n<\/style>\n\n\n<script>\njQuery(document).ready(function(){\n    jQuery(\".accordion-header\").click(function() {\n        \/\/ Toggle the arrow direction of the clicked header\n        jQuery(this).children(\".arrow\").toggleClass(\"arrow-up\", !jQuery(this).next().is(\":visible\"));\n        \n        \/\/ Close previously opened content and reset their arrows\n        jQuery(\".accordion-content\").not(jQuery(this).next()).slideUp().prev().children(\".arrow\").removeClass(\"arrow-up\");\n        jQuery(\".accordion-content\").not(jQuery(this).next()).prev().find(\".arrow\").html(\"&#9660;\"); \/\/ Reset other arrows to down\n        \n        jQuery(this).next().slideToggle();\n        if(jQuery(this).next().is(\":visible\")) {\n            jQuery(this).find(\".arrow\").html(\"&#9660;\"); \/\/ Change to up arrow\n        } else {\n            jQuery(this).find(\".arrow\").html(\"&#9650;\"); \/\/ Change back to down arrow\n        }\n    });\n});\n<\/script>\n\n\n<div class=\"accordion\"><h4 class=\"accordion-header\"><span class=\"qs\">Nu am primit niciun e-mail referitor la plat\u0103 sau finalizarea comenzii.<\/span><span class=\"arrow\">&#9660;<\/span><\/h4>\n            <div class=\"accordion-content\">\n            <p>Dac\u0103 adresa de e-mail este introdus\u0103 corect, v\u0103 rug\u0103m s\u0103 verifica\u021bi folderul de spam sau alte foldere \u00een care pot fi livrate e-mailuri cu informa\u021bii. \u00cen unele cazuri, este posibil s\u0103 nu g\u0103si\u021bi e-mailul \u00een coresponden\u021ba obi\u0219nuit\u0103.<\/p>\n            <\/div><h4 class=\"accordion-header\"><span class=\"qs\">Am f\u0103cut o gre\u0219eal\u0103 la introducerea num\u0103rului de \u00eenmatriculare sau a \u021b\u0103rii.<\/span><span class=\"arrow\">&#9660;<\/span><\/h4>\n            <div class=\"accordion-content\">\n            <p>Ve\u021bi g\u0103si un link c\u0103tre pagina de mul\u021bumire \u00een e-mailul dvs. dup\u0103 plat\u0103. Dac\u0103 comanda nu a fost \u00eenc\u0103 procesat\u0103, pute\u021bi modifica orice detalii, inclusiv \u021bara \u0219i num\u0103rul de \u00eenmatriculare. Din p\u0103cate, odat\u0103 ce comanda este finalizat\u0103, modific\u0103rile nu mai sunt posibile \u0219i trebuie creat\u0103 o comand\u0103 nou\u0103.<\/p>\n            <\/div><h4 class=\"accordion-header\"><span class=\"qs\">Vreau o viniet\u0103 de autostrad\u0103 pentru mai multe vehicule simultan.<\/span><span class=\"arrow\">&#9660;<\/span><\/h4>\n            <div class=\"accordion-content\">\n            <p>Dac\u0103 dori\u021bi s\u0103 achizi\u021biona\u021bi o viniet\u0103 autostrad\u0103 pentru mai multe vehicule simultan, v\u0103 rug\u0103m s\u0103 ne contacta\u021bi. Nu este necesar s\u0103 introduce\u021bi fiecare num\u0103r de \u00eenmatriculare separat - \u00cen mesajul dvs., v\u0103 rug\u0103m s\u0103 include\u021bi o list\u0103 a numerelor de \u00eenmatriculare pe care dori\u021bi s\u0103 le \u00eenmatricula\u021bi, durata \u0219ederii \u00een \u021bar\u0103 (sau \u021b\u0103ri) \u0219i data valabilit\u0103\u021bii. <\/p>\n            <\/div><h4 class=\"accordion-header\"><span class=\"qs\">Pot anula sau modifica timbrul achizi\u021bionat dac\u0103 mi se schimb\u0103 planurile de c\u0103l\u0103torie?<\/span><span class=\"arrow\">&#9660;<\/span><\/h4>\n            <div class=\"accordion-content\">\n            <p>De obicei, un bilet electronic este legat de un anumit vehicul \u0219i o anumit\u0103 perioad\u0103 de timp \u0219i nu poate fi transferat sau modificat dup\u0103 activare. \u00cen cazul unei erori la introducerea datelor sau al altor situa\u021bii excep\u021bionale, cel mai bine este s\u0103 ne contacta\u021bi c\u00e2t mai cur\u00e2nd posibil.<\/p>\n            <\/div><h4 class=\"accordion-header\"><span class=\"qs\">Am primit o amend\u0103 pentru o tax\u0103 de drum nepl\u0103tit\u0103.<\/span><span class=\"arrow\">&#9660;<\/span><\/h4>\n            <div class=\"accordion-content\">\n            <p>Nu am \u00eent\u00e2lnit \u00eenc\u0103 un caz \u00een care amenda s\u0103 nu fi fost justificat\u0103. \u00cen marea majoritate a cazurilor, motivul este c\u0103 unele date au fost completate gre\u0219it. Recomand\u0103m achitarea amenzii, deoarece sanc\u021biunile \u00een caz de neplat\u0103 pot fi mult mai mari.<\/p>\n            <\/div><h4 class=\"accordion-header\"><span class=\"qs\">Ce este o tax\u0103 de serviciu?<\/span><span class=\"arrow\">&#9660;<\/span><\/h4>\n            <div class=\"accordion-content\">\n            <p>Taxa de serviciu este utilizat\u0103 pentru a acoperi costurile serviciului, inclusiv costurile de furnizare a asisten\u021bei tehnice, serviciile de asisten\u021b\u0103 personalizat\u0103, verificarea manual\u0103 a comenzii \u0219i costurile de marketing.<\/p>\n            <\/div><h4 class=\"accordion-header\"><span class=\"qs\">Spui c\u0103 voi primi vinieta \u00een 3 minute, dar \u00eenc\u0103 nu am primit nimic. De ce?<\/span><span class=\"arrow\">&#9660;<\/span><\/h4>\n            <div class=\"accordion-content\">\n            <p>\u00cencerc\u0103m s\u0103 respect\u0103m c\u00e2t mai mult posibil timpul specificat. Prioritate au serviciile valabile de ast\u0103zi. Cu toate acestea, din motive independente de voin\u021ba noastr\u0103 (\u00eentreruperi ale gateway-ului de plat\u0103, servicii web de stat), \u00eenregistrarea poate fi prelungit\u0103 \u00een cazuri excep\u021bionale. De asemenea, v\u0103 recomand\u0103m s\u0103 verifica\u021bi cu aten\u021bie dac\u0103 a\u021bi introdus corect adresa de e-mail. Dac\u0103 a\u021bi introdus corect adresa de e-mail, v\u0103 rug\u0103m s\u0103 urma\u021bi pa\u0219ii de pe pagina afi\u0219at\u0103 dup\u0103 achizi\u021bie. Aici ve\u021bi g\u0103si informa\u021bii actuale, inclusiv starea comenzii dumneavoastr\u0103.<\/p>\n            <\/div><h4 class=\"accordion-header\"><span class=\"qs\">Vreau s\u0103 anulez comanda mea.<\/span><span class=\"arrow\">&#9660;<\/span><\/h4>\n            <div class=\"accordion-content\">\n            <p>Conform termenilor \u0219i condi\u021biilor, este posibil\u0103 rambursarea unei comenzi \u00eenainte de \u00eenceperea lucrului la aceasta. Dac\u0103 comanda este finalizat\u0103, rambursarea nu este posibil\u0103.<\/p>\n            <\/div><h4 class=\"accordion-header\"><span class=\"qs\">Planurile mele de c\u0103l\u0103torie s-au schimbat \u0219i vreau s\u0103 schimb data de check-in.<\/span><span class=\"arrow\">&#9660;<\/span><\/h4>\n            <div class=\"accordion-content\">\n            <p>Dac\u0103 serviciul a fost deja \u00eenregistrat pentru dvs., din p\u0103cate nu este posibil\u0103 modificarea valabilit\u0103\u021bii \u0219i trebuie s\u0103 \u00eel achizi\u021biona\u021bi din nou.<\/p>\n            <\/div><h4 class=\"accordion-header\"><span class=\"qs\">M-am r\u0103zg\u00e2ndit \u0219i vreau o rambursare<\/span><span class=\"arrow\">&#9660;<\/span><\/h4>\n            <div class=\"accordion-content\">\n            <p>Pute\u021bi anula serviciul chiar \u0219i dup\u0103 efectuarea pl\u0103\u021bii, \u00eenainte ca comanda s\u0103 fie procesat\u0103. Cea mai rapid\u0103 modalitate este prin intermediul linkului \u201eanulare comand\u0103\u201d de pe pagina cu detaliile comenzii dvs. Acolo ve\u021bi g\u0103si \u0219i starea actual\u0103 a comenzii dvs., inclusiv informa\u021bii despre op\u021biunile de anulare. Dac\u0103 nu cunoa\u0219te\u021bi adresa paginii, o pute\u021bi g\u0103si pur \u0219i simplu c\u0103ut\u00e2nd adresa de e-mail introdus\u0103 \u00een comand\u0103.<\/p>\n            <\/div><h4 class=\"accordion-header\"><span class=\"qs\">C\u00e2nd va fi activat\u0103 vinieta mea<\/span><span class=\"arrow\">&#9660;<\/span><\/h4>\n            <div class=\"accordion-content\">\n            <p>Dac\u0103 valabilitatea vinietei \u00eencepe \u00een mai mult de o zi, vom activa vinieta pentru dvs. \u00een termen de o zi \u00eenainte de \u00eenceperea valabilit\u0103\u021bii. Dac\u0103 data de expirare a vinietei este \u00een aceea\u0219i zi, \u00een ziua urm\u0103toare sau dac\u0103 a\u021bi achizi\u021bionat serviciul cu procesare prioritar\u0103, vom activa serviciul pentru dvs. imediat dup\u0103 achizi\u021bie - ne propunem s\u0103 activ\u0103m \u00een termen de 3 minute de la primirea pl\u0103\u021bii, dac\u0103 totul este \u00een ordine \u00een ceea ce prive\u0219te detaliile dvs.<\/p>\n            <\/div><\/div><script type=\"application\/ld+json\">\n    {\n      \"@context\": \"https:\/\/schema.org\",\n      \"@type\": \"FAQPage\",\n      \"mainEntity\": [{\n        \"@type\": \"Question\",\n        \"name\": \"Nu am primit niciun e-mail referitor la plat\u0103 sau finalizarea comenzii.\",\n        \"acceptedAnswer\": {\n          \"@type\": \"Answer\",\n          \"text\": \"Dac\u0103 adresa de e-mail este introdus\u0103 corect, v\u0103 rug\u0103m s\u0103 verifica\u021bi folderul de spam sau alte foldere \u00een care pot fi livrate e-mailuri cu informa\u021bii. \u00cen unele cazuri, este posibil s\u0103 nu g\u0103si\u021bi e-mailul \u00een coresponden\u021ba obi\u0219nuit\u0103.\"\n        }\n      },{\n        \"@type\": \"Question\",\n        \"name\": \"Am f\u0103cut o gre\u0219eal\u0103 la introducerea num\u0103rului de \u00eenmatriculare sau a \u021b\u0103rii.\",\n        \"acceptedAnswer\": {\n          \"@type\": \"Answer\",\n          \"text\": \"Ve\u021bi g\u0103si un link c\u0103tre pagina de mul\u021bumire \u00een e-mailul dvs. dup\u0103 plat\u0103. 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Dac\u0103 data de expirare a vinietei este \u00een aceea\u0219i zi, \u00een ziua urm\u0103toare sau dac\u0103 a\u021bi achizi\u021bionat serviciul cu procesare prioritar\u0103, vom activa serviciul pentru dvs. imediat dup\u0103 achizi\u021bie - ne propunem s\u0103 activ\u0103m \u00een termen de 3 minute de la primirea pl\u0103\u021bii, dac\u0103 totul este \u00een ordine \u00een ceea ce prive\u0219te detaliile dvs.\"\n        }\n      }\n      ]\n    }\n    <\/script>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:15%\"><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-2 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:15%\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:80%\"><a id=\"fnd\" name=\"fnd\"><\/a><h2>Determinarea statutului unei comenzi<\/h2><p>Dac\u0103, din orice motiv, nu a\u021bi primit un e-mail cu privire la comanda dumneavoastr\u0103, iat\u0103 un link pentru a verifica starea actual\u0103 a comenzii dumneavoastr\u0103.  <\/p><form action=\"?#fnd\" method=\"post\"><div class=\"column\"><strong>\u021aara de \u00eenmatriculare a ma\u0219inii<\/strong><br\/ ><input style=\"width:100%;\"  value=\"\"  maxlength=\"2\" required   minlength=\"2\"  class=\"wpcf7-form-control wpcf7-text\"  id=\"czm\" aria-required=\"true\" type=\"text\" name=\"czm\" placeholder=\"CZ,SK,DE,AT...\" \/><\/div><div class=\"column\"><strong>Num\u0103rul de \u00eenmatriculare al vehiculului<\/strong><br\/ ><input  style=\"width:100%;\"  value=\"\" minlength=\"4\" maxlength=\"10\"  required class=\"wpcf7-form-control wpcf7-text\"  id=\"cplate\" aria-required=\"true\" type=\"text\" name=\"cplate\" placeholder=\"9A41234\" \/><\/div><div class=\"column one-half \"><strong>Email utilizat pentru comand\u0103<\/strong><br\/ ><input  style=\"width:100%;\"   value=\"\"  minlength=\"4\"  required class=\"wpcf7-form-control wpcf7-text\"  id=\"cemail\" aria-required=\"true\" type=\"text\" name=\"cemail\" placeholder=\"example@gmail.com\" \/><\/div><div class=\"column\"><input  style=\"width:100%;\" class=\"wpcf7-form-control wpcf7-submit has-spinner\" disabled type=\"submit\" id=\"sa\" value=\"G\u0103si\u021bi o comand\u0103\"><\/div><input type=\"hidden\" name=\"cpt\" id=\"cpt\" \/><\/form><br style=\"clear:both;\" \/><br \/><br \/><br \/><script>\njQuery(document).ready(function() {\n    setTimeout(function() {\n       jQuery('#cpt').val('MTc3ODk4Mjc4Nw==');\n   jQuery('#sa').removeAttr('disabled');\n    }, 5000); \n});\n<\/script><h2>Asisten\u021b\u0103 pentru clien\u021bi<\/h2><style>\n.accordion-content2 {\n    display: none;\n    padding: 10px;\n    border: 1px solid #ccc;\n    border-top: none;\n}\n            \n.accordion-header2 {\n    cursor: pointer;\n    padding: 10px;\n    border: 1px solid #ccc;\n    margin: 0;\nbackground-color:#fafafa;\nmargin-bottom:10px;\nborder-radius:3px;\npadding-right:50px;\nposition: relative;\nfont-size:110%;\n}\n.accordion-header2 .qs {\n            \n}\n.arrow2 {\n    position: absolute;\n    right: 10px;\n    top: 10px;\n}\n            \n.arrow-up2 {\n    transform: rotate(180deg);\n}\n<\/style>\n            \n            \n<script>\njQuery(document).ready(function(){\n    jQuery(\".accordion-header2\").click(function() {\n        \/\/ Toggle the arrow direction of the clicked header\n        jQuery(this).children(\".arrow2\").toggleClass(\"arrow-up2\", !jQuery(this).next().is(\":visible\"));\n            \n        \/\/ Close previously opened content and reset their arrows\n        jQuery(\".accordion-content2\").not(jQuery(this).next()).slideUp().prev().children(\".arrow2\").removeClass(\"arrow-up2\");\n        jQuery(\".accordion-content2\").not(jQuery(this).next()).prev().find(\".arrow2\").html(\"&#9660;\"); \/\/ Reset other arrows to down\n            \n        jQuery(this).next().slideToggle();\n        if(jQuery(this).next().is(\":visible\")) {\n            jQuery(this).find(\".arrow2\").html(\"&#9660;\"); \/\/ Change to up arrow\n        } else {\n            jQuery(this).find(\".arrow2\").html(\"&#9650;\"); \/\/ Change back to down arrow\n        }\n    });\n});\n<\/script>\n            \n            \n<div class=\"accordion2\"><h4 class=\"accordion-header2\"><span class=\"qs2\">Nu am primit nicio confirmare de comand\u0103<\/span><span class=\"arrow2\">&#9660;<\/span><\/h4>\n            <div class=\"accordion-content2\">\n            <p>\u00cencepem \u00eenregistrarea serviciului pentru dvs. cu aproximativ 12 ore \u00eenainte de \u00eenceperea valabilit\u0103\u021bii. \u00cen cazul valabilit\u0103\u021bii \u00een aceea\u0219i zi, \u00een termen de 5 minute de la primirea pl\u0103\u021bii.\n Dac\u0103 dori\u021bi s\u0103 primi\u021bi imediat datele de activare, pute\u021bi \u00eencepe \u00eenregistrarea imediat la adresa pe care v-am trimis-o \u00een primul e-mail. \nSe poate \u00eent\u00e2mpla s\u0103 nu primi\u021bi un e-mail de confirmare a pl\u0103\u021bii (de exemplu, din cauza unei adrese de e-mail incorecte). \u00cen acest caz, v\u0103 rug\u0103m:<br \/> \n - te rug\u0103m s\u0103 verifici mai \u00eent\u00e2i folderul de spam<br \/> \n- dac\u0103 tot nu g\u0103si\u021bi nicio informa\u021bie de la noi aici, \u00eencerca\u021bi s\u0103 g\u0103si\u021bi comanda dvs. folosind formularul de mai sus<br \/> \n- pe pagina pe care o g\u0103si\u021bi, pute\u021bi corecta adresa de e-mail \u0219i urm\u0103ri starea comenzii dvs.<br \/><br \/> \n \nDac\u0103 nu g\u0103si\u021bi adresa de gestionare a comenzii, v\u0103 rug\u0103m s\u0103 ne contacta\u021bi oric\u00e2nd.<br \/> \n#\n<br \/><a href=\"#cform\" onclick=\"document.getElementById('cform').style.display='';\">Contacta\u021bi serviciul de asisten\u021b\u0103 pentru clien\u021bi<\/a><\/p>\n            <\/div><h4 class=\"accordion-header2\"><span class=\"qs2\">Doresc s\u0103 \u00eemi schimb detaliile de \u00eenregistrare<\/span><span class=\"arrow2\">&#9660;<\/span><\/h4>\n            <div class=\"accordion-content2\">\n            <p>\u00cencepem \u00eenregistrarea serviciului pentru dvs. cu aproximativ 12 ore \u00eenainte de \u00eenceperea valabilit\u0103\u021bii. \u00cen cazul valabilit\u0103\u021bii \u00een aceea\u0219i zi, \u00een termen de 5 minute de la primirea pl\u0103\u021bii.\nP\u00e2n\u0103 atunci, datele pot fi modificate prin intermediul paginii cu detaliile comenzii. Ve\u021bi g\u0103si aceast\u0103 adres\u0103 \u00een fiecare e-mail pe care \u00eel primi\u021bi de la noi.\n#\nDac\u0103 nu a\u021bi primit un e-mail care s\u0103 confirme primirea pl\u0103\u021bii (de exemplu, din cauza unei adrese de e-mail incorecte). \u00cen acest caz, v\u0103 rug\u0103m:<br \/> \n - te rug\u0103m s\u0103 verifici mai \u00eent\u00e2i folderul de spam<br \/> \n- dac\u0103 tot nu g\u0103si\u021bi nicio informa\u021bie de la noi aici, \u00eencerca\u021bi s\u0103 g\u0103si\u021bi comanda dvs. folosind formularul de mai sus (Verificare stare comand\u0103).<br \/> \n- pe pagina pe care o g\u0103si\u021bi, pute\u021bi edita detaliile \u0219i urm\u0103ri starea comenzii dvs.<br \/> \n<br \/> Dac\u0103 comanda dumneavoastr\u0103 a fost deja procesat\u0103, nu este posibil\u0103 modificarea niciunui detaliu. V\u0103 rug\u0103m s\u0103 re\u021bine\u021bi c\u0103, \u00een cazul datelor incorecte (\u00een special \u021bara de \u00eenmatriculare a vehiculului, num\u0103rul pl\u0103cu\u021bei de \u00eenmatriculare, data valabilit\u0103\u021bii)#\n vinieta este invalid\u0103 \u0219i serviciul trebuie achizi\u021bionat din nou.<br \/> \nV\u0103 mul\u021bumim pentru \u00een\u021belegere.\n#\n<\/p>\n            <\/div><h4 class=\"accordion-header2\"><span class=\"qs2\">Plata a ie\u0219it din contul meu, dar nu am primit nici un e-mail<\/span><span class=\"arrow2\">&#9660;<\/span><\/h4>\n            <div class=\"accordion-content2\">\n            <p>Dup\u0103 cum se men\u021bioneaz\u0103 \u00een termenii \u0219i condi\u021biile noastre, \u00eencepem procesarea serviciului imediat ce plata ajunge \u00een sistem.Pot exista mai multe motive pentru care plata nu este creditat\u0103. De la faptul c\u0103 institu\u021bia dvs. bancar\u0103 a trimis plata cu \u00eent\u00e2rziere p\u00e2n\u0103 la probleme tehnice. Pur \u0219i simplu, p\u00e2n\u0103 c\u00e2nd nu vedem plata \u00een sistemul nostru, nu consider\u0103m comanda finalizat\u0103 din partea dumneavoastr\u0103. Lu\u0103m toate m\u0103surile posibile pentru a \u00eemperechea corect toate pl\u0103\u021bile care sosesc, ceea ce duce la o rat\u0103 de eroare de o sutime de procent. Dac\u0103 nu primi\u021bi un e-mail care s\u0103 v\u0103 informeze c\u0103 plata a fost primit\u0103 \u00een maxim 1 or\u0103 de la efectuarea pl\u0103\u021bii (v\u0103 rug\u0103m s\u0103 verifica\u021bi \u0219i folderul de spam), v\u0103 rug\u0103m s\u0103 ne contacta\u021bi imediat. Acesta este singurul mod \u00een care putem asigura buna desf\u0103\u0219urare a comenzii dumneavoastr\u0103. V\u0103 rug\u0103m s\u0103 re\u021bine\u021bi c\u0103 \u00eencepem s\u0103 lucr\u0103m la o comand\u0103 doar atunci c\u00e2nd plata este primit\u0103 \u00een sistem, nu atunci c\u00e2nd plata este trimis\u0103 (sau pur \u0219i simplu blocat\u0103) din partea clientului. Nu suntem r\u0103spunz\u0103tori pentru daunele survenite \u00eenainte de primirea pl\u0103\u021bii. V\u0103 mul\u021bumim pentru \u00een\u021belegere.<\/p>\n            <\/div><h4 class=\"accordion-header2\"><span class=\"qs2\">Am primit o amend\u0103 de\u0219i am pl\u0103tit vinieta<\/span><span class=\"arrow2\">&#9660;<\/span><\/h4>\n            <div class=\"accordion-content2\">\n            <p>Ne pare sincer r\u0103u dac\u0103 s-a \u00eent\u00e2mplat aceast\u0103 situa\u021bie. Facem tot posibilul s\u0103 prevenim aceast\u0103 situa\u021bie, inclusiv prin verificarea multipl\u0103 a datelor clien\u021bilor. V\u0103 rug\u0103m s\u0103 verifica\u021bi urm\u0103toarele \u00eenainte de a continua:<br \/> \n<ul> \n<li> dac\u0103 informa\u021biile pe care le-a\u021bi furnizat \u00een timpul \u00eenmatricul\u0103rii corespund exact cu cele \u00eenscrise pe pl\u0103cu\u021ba de \u00eenmatriculare a ma\u0219inii.<\/li> \n<li> dac\u0103 data \u0219i ora la care a fost detectat\u0103 eroarea sunt anterioare activ\u0103rii vinietei dumneavoastr\u0103 (data activ\u0103rii serviciului este decisiv\u0103, nu data primirii pl\u0103\u021bii).<\/li> \n<li> dac\u0103 a\u021bi folosit vinieta pentru a intra pe sec\u021biuni care nu sunt acoperite de serviciu (segmente cu tax\u0103 pl\u0103tite separat, tuneluri etc.)<\/li> \n<li> dac\u0103 a\u021bi utilizat efectiv serviciul de achizi\u021bie a vinietelor de la compania noastr\u0103<\/li> \n<\/ul> \nDac\u0103 faptele de mai sus sunt corecte din partea dumneavoastr\u0103, proceda\u021bi dup\u0103 cum urmeaz\u0103:<br \/><br \/> \n<ul> \n<li> preg\u0103ti\u021bi toate e-mailurile pe care le-a\u021bi primit de la noi<\/li> \n<li> Preg\u0103te\u0219te toate e-mailurile pe care le-ai primit cu privire la amend\u0103.<\/li> \n<\/ul> \nApoi pute\u021bi trimite aceste materiale ca o nou\u0103 solicitare c\u0103tre serviciul nostru de asisten\u021b\u0103 pentru clien\u021bi pentru rezolvare. \u00cen orice caz, v\u0103 recomand\u0103m s\u0103 achita\u021bi amenzile c\u00e2t mai cur\u00e2nd posibil dup\u0103 primirea notific\u0103rii.\n\u00cen majoritatea cazurilor, notificarea de plat\u0103 este justificat\u0103. Dac\u0103 cazul dumneavoastr\u0103 este \u00eenaintat pentru o solu\u021bionare ulterioar\u0103, amenda este de obicei de c\u00e2teva ori mai mare.\n#\n<br \/><br \/><a href=\"#cform\" onclick=\"document.getElementById('cform').style.display='';\">Contacta\u021bi serviciul de asisten\u021b\u0103 pentru clien\u021bi<\/a><\/p>\n            <\/div><h4 class=\"accordion-header2\"><span class=\"qs2\">Am o alt\u0103 \u00eentrebare pentru dumneavoastr\u0103.<\/span><span class=\"arrow2\">&#9660;<\/span><\/h4>\n            <div class=\"accordion-content2\">\n            <p>Dac\u0103 niciunul dintre r\u0103spunsuri nu corespunde cerin\u021belor dumneavoastr\u0103, ne pute\u021bi contacta \u00een orice moment \u0219i vom fi bucuro\u0219i s\u0103 ne ocup\u0103m de dumneavoastr\u0103.<br \/><br \/><a href=\"#cform\" onclick=\"document.getElementById('cform').style.display='';\">Contacta\u021bi serviciul de asisten\u021b\u0103 pentru clien\u021bi<\/a><\/p>\n            <\/div><\/div><div id=\"cform\" style=\"display:none;\"><br style=\"clear:both;\" \/><h2>Suport prin e-mail<\/h2><script type=\"text\/javascript\">\n        function decodeEmail(encodedLocalPart, encodedDomainPart, indices) {\n            const localPart = atob(encodedLocalPart).split('');\n            const domainPart = atob(encodedDomainPart).split('');\n\n            \/\/ Reconstruct the email address using the provided indices\n            const originalLocalPart = indices.local.map(index => localPart[index]).join('');\n            const originalDomainPart = indices.domain.map(index => domainPart[index]).join('');\n\n            const email = originalLocalPart + \"@\" + originalDomainPart;\n            document.getElementById('email').innerText = email;\n        }\n    <\/script><p>Pentru a face o cerere de asisten\u021b\u0103 pentru clien\u021bi, pute\u021bi trimite un e-mail la adresa de mai jos:<\/p><div style=\"text-align:center;padding:20px 0 50px 0;font-size:150%;\nfont-weight:bold;\"><a id=\"email-link\" href=\"\"><\/a><\/div><script>document.addEventListener(\"DOMContentLoaded\", function() {    const emailLink = document.getElementById(\"email-link\");    const obfuscatedEmail = \"moc.ettengivzc@troppus\";    const realEmail = obfuscatedEmail.split(\"\").reverse().join(\"\");    const randomString = Array.from({length: realEmail.length}, () => Math.random().toString(36)[2]).join('');    emailLink.textContent = randomString;    emailLink.href = 'mailto:'+realEmail;\n                    emailLink.textContent = realEmail;});<\/script><h2>Asisten\u021b\u0103 pentru clien\u021bi<\/h2><p style=\"text-align:center;color:#6ab400;font-weight:bold;\">Suportul online este disponibil 24x7<\/p><p>Pentru o procesare mai rapid\u0103 a solicit\u0103rii dumneavoastr\u0103, v\u0103 rug\u0103m s\u0103 furniza\u021bi adresa de e-mail furnizat\u0103 \u00een timpul \u00eenregistr\u0103rii, num\u0103rul de \u00eenmatriculare al ma\u0219inii \u0219i data comenzii. V\u0103 mul\u021bumim pentru \u00een\u021belegere.<\/p>\n<a style=\"display:block;width:100%;\ncolor:#fff;background-color:rgb(241, 23, 23);padding:10px 0;\nfont-size:120%;text-align:center;\" onclick=\"zE('messenger', 'open');return false;\" href=\"#\">Contacta\u021bi suportul<\/a>\n<!-- Start of Zendesk Widget script -->\n<script id=\"ze-snippet\" src=\"https:\/\/static.zdassets.com\/ekr\/snippet.js?key=fc8651a1-b5bf-4914-a59d-057a43523f5b\"> <\/script>\n<!-- End of Zendesk Widget script -->\n\n\n<script><\/script>\n<\/div>\n        \n\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:15%\"><\/div>\n<\/div>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"_uag_custom_page_level_css":"","site-sidebar-layout":"no-sidebar","site-content-layout":"plain-container","ast-site-content-layout":"full-width-container","site-content-style":"unboxed","site-sidebar-style":"unboxed","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"enabled","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center 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